This Privacy Policy explains what personal data FAIRmark LLC ("FAIRmark", "we", "us") collects and how we use it. A defining feature of FAIRmark matters here: the software is fully offline. This policy is therefore mostly about our website and the purchase process — not about the application, which does not send us your data.
1. The software collects nothing
The FAIRmark desktop application runs entirely on your computer. It makes no network calls and transmits no drawings, inspection data, project content, or telemetry to us or anyone else. Your engineering data never reaches us. Licence activation involves a Machine ID (a non-reversible identifier derived from your computer) and your order details, which you provide to us to receive a licence — see section 4.
2. Data we collect via the website
Information you give us
- Contact / quote / trial forms: your name, company, email, and any message you send. Used to respond to you and, for trials, to provide the download.
- Purchases: handled by Paddle (see section 3). We receive from Paddle the order details needed to issue and support your licence — such as your email, the product and quantity, and an order reference — but not your full card number.
- Licence activation: your order number, email, and your computer's Machine ID, which you submit to receive a node-locked licence.
Information collected automatically
Our website is hosted on Cloudflare. Standard server logs (such as IP address, browser type, and pages requested) may be processed to serve and secure the site. We do not use analytics or advertising cookies. If this ever changes we will update this policy and, where required, ask for your consent first.
3. Payments (Paddle, our Merchant of Record)
Purchases are processed by Paddle, our authorised reseller and Merchant of Record. Paddle collects and processes your payment information as the seller of record, under its own privacy policy (available at paddle.com). We do not receive or store your full payment card details. Paddle shares with us the order information we need to deliver and support your licence.
4. How we use your data
- To respond to enquiries and provide trials, quotes, and support.
- To issue, activate, transfer, and support your licence.
- To send you transactional emails about your order (confirmation, activation, licence delivery). These are not marketing emails.
- To meet legal, tax, and accounting obligations (for example, keeping records of sales).
- To secure and improve our website.
We do not sell your personal data, and we do not use your data for third-party advertising.
5. Email delivery and hosting providers
We use a small number of processors to run the business: Cloudflare (website and storage hosting), Paddle (payments / Merchant of Record), Google Workspace (our business email), and Resend (sending transactional email). Each processes data only as needed to provide its service.
6. Retention
We keep enquiry and order records for as long as needed to support you and to meet legal and tax obligations, then delete or anonymise them. Licence and order records are typically kept for the life of the licence plus any period required by law.
7. Your rights
Depending on where you live (for example, under the GDPR in the EU/UK or the CCPA/CPRA in California), you may have rights to access, correct, delete, or port your personal data, and to object to or restrict certain processing. To exercise any of these, email support@getfairmark.net and we will respond as required by applicable law. You may also complain to your local data-protection authority.
8. International transfers
We and our providers are based in or use infrastructure in the United States and other countries. Where your data is transferred internationally, we rely on our providers' lawful transfer mechanisms.
9. Children
FAIRmark is a professional engineering tool and is not directed to children. We do not knowingly collect data from anyone under 16.
10. Changes
We may update this policy; the effective date above will change and material updates will be noted on this page.
11. Contact
Data controller: FAIRmark LLC, 1425 Baypointe Drive, Newport Beach, CA 92660, USA. support@getfairmark.net.
See also our Terms of Service, Refund Policy, and Licence Agreement.